Instant IT Support Services
We understand that IT issues can arise at any time and can cause significant disruption to your business operations.
It usually happens when you're on a tight deadline; your computer crashes, or your emails stop working.
That's why we offer instant non-contract IT support to help businesses tackle these issues efficiently and quickly.
Years of Experiences
Non-Contract IT Support Services
At ActiveIT, we believe that every business should have access to reliable and efficient IT support, regardless of whether they have a contract with us.
That’s why we offer our Instant IT Support service to help businesses with their IT issues.
Our team of experienced and certified IT technicians are on hand to help with a wide range of issues, including:
We pride ourselves on our quick response times and ability to provide customised support tailored to each client's needs.
With our instant IT support service, you can get the help and support you need without any long-term commitment, allowing you to focus on running your business while we handle the technical side.
How We Can Help
Once you have contacted us, our first available engineer will respond.
Advice is given freely, but you will have to register your details and agree to our terms if you would like us to provide support.
There are two main ways we can work together:
Remote Support Incident
Our engineer will use remote support tools to diagnose and attempt to fix your problem.
You will need an Internet connection for us to control your computer remotely. Otherwise, we will only be able to provide telephone support.
Up to one hour of engineer time is included in the Remote Support Incident. If the problem requires additional time, it will be charged at our standard rate for Remote support once you have authorised work to continue.
On-site Engineer Visit
If completely broken, an on-site engineer may be required.
An On-site Engineer Visit includes the first hour on-site. If further time is needed, it will be charged at our standard rate for On-site Support once you have authorised work to continue.
Advice is free. If you have any IT or technical problems that are affecting your business, or are unsure if you are safe from cyber-crime, get in touch with us now.
Give Microsoft Teams a Voice – we can enable your Microsoft Teams to be a complete phone system giving you flexibility and saving you money.