Years of Experiences
Business IT Support and Services
When you have a problem with your IT, you need it fixed. You need a responsive support team! Better still, you want to avoid the problem in the first place, which is why we prioritise protection.
Protection from system failure and protection from cybercrime are essentials for your business, backed up by an effective support team should there be a problem or should you need assistance.
Bespoke Business IT Support
Of course, not every business is the same. For some, even a few minutes of downtime is a disaster. In contrast, others are less reliant on their IT and, therefore, less immediately affected.
What is common is the need to ensure that problems are identified and resolved promptly, thus preventing unnecessary loss and ensuring that help is available when needed.
A key point to remember is that prevention is better than cure. Having the proper protection in place to prevent problems is essential.
No amount of support will protect you from system failure or cybercrime; data protection and cyber-security are essential.
Our Business IT Support Services
Here at ActiveIT, we can provide you with peace of mind.
Not only can our IT support experts monitor your business’s IT health, but we can also help implement secure, best-practice safeguards to ensure your systems are well protected against future threats.
Our 25 years experience gives us the knowledge and understanding of what is most important to your business, and we work closely with you to ensure your business IT systems work effectively and securely, so you can focus on what you do best - growing your business.
When it comes to business IT support, you want to work with a team you can trust. We have been providing professional IT services and support since 1998, working closely with clients to provide them with dependable IT systems that enhance their business.
We are proud to be trusted IT partners with all the businesses we work with across various industries and professions.
Typically, we get recommended by our contacts who know that we can be relied upon to do what we claim.
The success of this type of referral is demonstrated by the time we have worked with some of our partner clients. Some of our relationships go back over 20 years and are still strong.
Our Help Desk partners based in Crawley (West Sussex) and Auckland (New Zealand) are fully integrated into our systems and provide ActiveIT with the capability of supporting all sizes of customers, whether they have just a few users or many hundreds, on a 24/7 basis.
Business IT Support FAQs
Managing and supporting a client infrastructure requires a deep understanding of technical aspects, troubleshooting and resolving IT problems, and following and implementing platform management processes and customer service.
One of the key benefits of outsourcing the Technical Support function is the ability to leverage a whole team of technical experts with experience in running this for many other businesses, typically at a reduced rate to hiring in-house.
Our support services are calculated on several variables, including the size of the business, services required, number of offices and support hours needed. ActiveIT provides complete consultative services for prospective clients to review their current IT solutions and provide visibility of technical gaps and issues before pricing a full business IT support service to facilitate productivity, reliability and security for your organisation.
We operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
Choosing the best IT support company for your organisation is a difficult decision. Our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. ActiveIT provides an IT health check for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services to ensure we can offer the best-managed solutions and peace of mind for your business.